Responsible Gambling

Budget, time and breaks

Money needed for rent, bills or other essential expenses should not be used for gambling. Setting a fixed budget and taking regular breaks can help you stay within your limits. Further bets are not a reliable way to recover losses.

If gambling starts to create pressure, takes up more and more time or causes conflict, taking a break can help. A counselling service can also support family members and other people close to you.

Deposit limits

In the “Limits” section of your player account, you can cap how much you can deposit within a set period. A reduction takes effect immediately; an increase or removal generally takes effect only after 24 hours. A six-month waiting period applies when removing a €0 limit.

Time-out and self-exclusion

During a time-out, you cannot log in to your player account. Permanent self-exclusion can be requested from customer support via live chat or at [email protected]. Self-exclusion from Impressario does not automatically apply to other casinos.

Protecting minors

Anyone under 18 is not allowed to open a player account. Login details and payment information must not be shared with minors. On shared devices, parental controls and avoiding saved casino passwords can help restrict access.