For questions about your account, bonuses and payments.
Live chat
Directly in the casino
For help from the customer support team.
Questions about your account and payments
Contacting support from your registered email address makes it easier to match your request to your player account. For payment queries, include the amount, date and payment method. Never include passwords or full card details in a support request.
Login problems
If you have forgotten your password, you can reset it through the recovery option on the casino login page. If the email does not arrive, check your spam folder. If you no longer have access to your registered email address, contact customer support.
Time-out or self-exclusion
You can set up a time-out or self-exclusion in the “Limits” section of your player account. Permanent self-exclusion can be requested via live chat or by email.