Eligibility and player account
You must be at least 18 years old to play. The laws of your country of residence and the casino’s country restrictions apply. Only one player account is permitted per person. Personal details must be complete and accurate, and login details must not be shared.
Deposits and verification
Payment methods must belong to the person whose name is on the account. The minimum deposit is generally €10 or the equivalent in another currency and may vary by payment method. Verification may require proof of identity, proof of address and documents showing the source of funds.
Withdrawals
Deposits must be wagered at least once before a withdrawal. Withdrawals are generally returned to the same payment account used for the deposit. Processing times, minimum amounts and withdrawal limits depend on the account and payment method. Larger wins may be paid in instalments. Any processing fees are shown when the withdrawal is requested.
Bonuses and free spins
Each promotion has its own wagering requirements, deadlines, maximum bets and withdrawal limits. If real money is withdrawn before the bonus conditions are met, the bonus balance is forfeited. A real-money deposit is required before withdrawing winnings from free promotions.
Prohibited use
Multiple accounts, third-party payment methods, fraud, collusion between players and automated playing systems are prohibited. Breaches may result in the account being suspended and bets or winnings being voided.
Account closure and complaints
You can request account closure in writing from customer support. Complaints can also be submitted to customer support in writing. Time-outs and self-exclusion can be set up in the “Limits” section of your player account.